Collecting Failed Payments
How to view and collect failed payments
Written by Lee Wilson
updated over a week ago
Uniquefit will automatically collect your recurring payments through our global payment partner, Stripe.
When a payment is due, we will attempt to collect it. On rare occasions, Stripe may fail to process the payment due to reasons such as insufficient funds, an expired card, or other issues.
In the event of a failed payment, we will continue to attempt collection once per day for the next 5 days. Both you and your client will be notified during this period. The client’s membership will remain active throughout these 5 days, allowing them to continue booking classes and accessing services as normal.
If the payment is successfully collected during this 5-day window, the membership will continue without interruption, and future payments will resume on the original schedule. However, if we are unable to collect the payment within 5 days, the membership will be terminated on day 6.
Retry Failed Payment Collections
While Uniquefit will automatically attempt to collect failed payments daily, you also have the option to manually retry a failed payment at any time.
To do this:
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Go to the ‘Memberships’ page and click on the ‘Payment History’ tab.
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Failed payments will be clearly marked, along with the reason for the failure.
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Click the ‘Retry Failed Payments’ button to attempt collection. If successful, the payment status will update to reflect that it has been collected
You can also view failed payments by date using the ‘Insights’ page.
To do this, navigate to ‘Insights’, then in the ‘Income’ section, select ‘Show all payment failures from’. Choose your desired ‘from’ and ‘to’ dates, then click ‘Show’. A list of all failed payments within the selected date range will be displayed.
